Refund & Returns Policy
Effective Date: September 7, 2026
At Parts Dada, we aim to provide quality computer components, electronic devices, accessories, printers, and other technology products. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us promptly so we can assist you.
1. Eligibility for Returns
A return may be considered when:
- The product received is damaged or defective.
- An incorrect product has been delivered.
- The product does not match the ordered item.
- The product qualifies for return under its applicable product-specific terms.
2. Return Conditions
Products must generally be returned in their original condition, packaging, accessories, manuals, cables, and other included items. Products showing misuse, physical damage caused after delivery, unauthorized modification, or tampering may not qualify for return.
3. Reporting Damaged or Incorrect Products
If you receive a damaged or incorrect product, contact us as soon as possible with your order details, product information, and photographs/videos where appropriate. Our team may review the issue before approving a return or replacement.
4. Replacement
Where applicable and subject to product availability, an eligible defective, damaged, or incorrectly delivered product may be replaced with the correct product.
5. Refunds
If a refund is approved, the applicable amount will generally be processed through the original payment method or another suitable method. Refund processing time may vary depending on the payment provider or bank.
6. Non-Returnable Situations
Returns may not be accepted for products that have been damaged due to incorrect installation, misuse, physical damage, unauthorized repairs, alteration, improper handling, or normal wear and tear.
7. Warranty Products
Certain computer components and electronic products may carry a manufacturer warranty. Warranty claims may be subject to the manufacturer's terms and conditions.
8. Return Shipping
Where the return is due to an incorrect, damaged, or eligible defective product, Parts Dada will determine the applicable return-shipping arrangement. In other cases, return shipping may be the customer's responsibility.
9. Cancellation
Order cancellation requests should be made before the order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.
10. Contact Us
For return or refund assistance:
Gaurav Kumar
C/o Sri Balajee Computer
Forbesganj, Bihar, India
Mobile: +91 8271353092
Email: balajee.fbg@gmail.com
WhatsApp: +91 8271353092